Case Study: 3D Product Animation Reduces Warranty Claims, Improves Customer Experience
Find out how Whirlpool's animated dishwasher installation video helped reduce call center inquiries, cut warranty expenses, and boost customer satisfaction.
Whirlpool needed to reduce the volume of warranty-related claims involving its dishwashers. Calls were coming in soon after purchase and often involved requests for assistance with installation. Customer frustration, call center workloads, and warranty costs were growing.
Learn how Whirlpool resolved this dilemma by working with MediaLab to create an instructional animation for installing the dishwasher that resulted in:
- Increased customer satisfaction
- Reduced call center inquiries
- Lower warranty claims