Kwikset Lever Installation

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Black & Decker’s SmartCode Deadbolt was designed for convenient keyless entry but consumers struggled to “unlock” the printed instructions. Despite an instruction booklet in every package, misunderstanding led to high returns and high returns almost lost the new lock its place on retail shelves. Instructional animation helped frustrated customers successfully install this product, thus decreasing returns to retail partners and increasing positive customer feedback. Read more about how Black & Decker made something that appeared so complex, suddenly seem so simple.