1

A FOCUS ON CUSTOMER SERVICE

This has to be first on the list because our customers always come first. Whether that’s in the day-to-day project management or the creation of brand new products, the needs of our customers drive everything we do.

With the industry’s largest in-house Customer Success team, we’re able to dedicate an Account Manager to each contact. You’ll also have a Team Lead, Coordinator, and Account Executive to help you out. Not only will this team become your go-tos and experts on your needs/brand, they are educated and experienced with a wealth of industry knowledge.

2

FULL-SERVICE EXPERTISE

From static renderings to interactive solutions, we have tons of experts under one roof. In-house developers, graphic designers, 3D artists, VFX/animation experts, a video production squad, marketing strategists, print experts, and a product development crew are only some of the groups that make up our team.

That means we can take care of everything you need in-house. When that happens, we ensure streamlined communication, consistency across all products, and the turnaround times you need to launch your project on time.

3

ACCURACY & CONSISTENCY STANDARDS

We hold ourselves to a higher standard to produce the best quality of services. All the way down the pipeline to every department and every employee. Overall, that means fewer revisions and shorter turnaround times for you.

Our QA team maintains corporate standards and checks every project before it goes out the door to make sure all collateral represents your brand as it should. You can count on quality when you have experienced artists looking over your renderings, interactive solutions, and print collateral before any of it even makes it to your desk.

4

SCALABLE RESOURCES

Whether you’ve got a high volume of work for us or a deadline coming faster than anticipated, we have the resources to get the job done. With years of experience and a team of over 100, we have the ability to take on projects during even the most unique of circumstances.

Collaboration is key and we understand that sharing knowledge encourages ideation. Which is why we’re fully invested in working together to resolve our customers’ challenges.

5

24/7 ONLINE PORTAL ACCESS

Our user-friendly client portal, Converge, gives you access to automated status reports, online order management, robust reporting, order history, and more. This centralized space for project management offers a lot of perks including another opportunity to speed up turnaround times.

Through this platform you can even onboard your team or access your products. Need technical assistance? No problem. Take a gander at our help section or submit a ticket directly to the MediaLab team.